on friday october 12th the official word went out at work that i was given the newest QA (quality assurance) position at work. so i went from being a phone rep to being a QA. now instead of just being the girl who thinks she knows it all, they've officially made me the girl who really does know it all.
don't get me wrong, it's awesome, but frightening at the same time too. i started my new position monday november 5th, so i've been doing it for about a month now. & so far so good.
basically being a QA involves two main components: doing call evaluations & manning a helpline. my helpline just officially opened last week, so i haven't been doing that too long. i'm the only QA for a select group of reps, so i have a separate helpline from the other QAs. yeah, no pressure there ; )
as for the evaluations, those are pretty easy to do. in a way it's a lot like when i was teaching. we have a rubric that phone reps are given that tells them what they need to do in order for the call to be perfect, just like when i was a teacher i gave my students rubrics letting them know what they had to do on their paper/project to get a perfect score. in theory everyone could always get perfect scores. doesn't happen, but in theory.
there are a couple things that i really love about my new job: i'm salaried so i have more flexibility in my hours & i like the fact that i'm able to help other reps with their issues. i like not being tied to a phone for every second of my day (just my helpline hours). i also like being able to help the other reps become more knowledgeable. i also get to help in the training classes with the newbies. which is really uber awesome.
so, as far as my work goes, that's the latest 411 from beckah world. exciting stuff, eh? i'll update on the other stuff soon. three blogs for one day is a lot :)